By using our service you agree to our terms and conditions of business
Your first clean
On your first clean there is usually an extra charge to cover the additional time it takes us to get your windows to our usual, high standard.
This price varies with the size of your property but will be explained when you first get in touch. First cleans are considered ‘deep cleans’ and future visits are considered ‘maintenance cleans’ to keep up that standard.
Frequency of cleaning
We clean our customers’ windows every four weeks. This is the perfect cycle to keep your windows looking great all year round. We ask for some flexibility on time scales due to rain and other factors, of a week either side of the time due. Due to the nature of our work we are unable to allocate exact appointment dates or times though always do our best to accommodate where possible.
Builders cleans
Our pure water cleaning system delivers excellent results, maintaining your window cleaning. If you have builders residue on your windows (such as plaster, paint, stickers or adhesive) or you have staining/discolouration on your frames, please let us know in advance. We are usually able to remove these but may need to use other methods and tools at an additional cost.
Weather
Our pure water systems work great in all weather meaning we can clean your windows year-round, without compromising the quality of our work.
All visits are also covered by our 24 hour guarantee meaning in the unlikely event you are not satisfied with our cleaning, let us know within 24 hours and we will return free of charge to rectify any issues.
Turning us away
To maintain our reliable service and to ensure we can pay our staff fair wages, we require regular custom and are unable to miss visits. We will make time and space in our schedule for you so you know to expect us every four weeks. We send a text message the night before each visit so you can leave us access. We aim to be as reliable as we can for our customers and appreciate them being reliable for us too. Contacting us on the day of the clean or with less than 48 hours notice is too late for us to replace your visit with another. If our team are turned away at the door or our service is rescheduled with less than 48 hours notice, we reserve the right to charge you the full price expected. If we deem any window unsafe to clean, it will unfortunately need be missed. We do not climb over fences, walls or through bushes to access the rear of a property, so require you to provide access by an unlocked gate or arrange to leave us a key/keycode. If we are unable to clean any windows due to access not being made available by the customer, we also reserve the right to charge the full expected price (of course our DBS checked, uniformed team would much rather carry out a full and thorough clean).
Our 24 hour guarantee
We aim to provide you with the best possible service every time we clean your windows. In the unlikely event you are not satisfied with our cleaning, let us know within 24 hours and we will return free of charge to rectify any issues! Please note that we operate a no refund policy, we will rectify work you are not satisfied with free of charge provided we are informed within 24 hours of the clean date. We may not be able to return to any issues that we have been made aware of after 24 hours have elapsed.
Payments
Customers joining our schedule are required to pay via our direct debit system ‘Gocardless ‘ which can be set up on our payments page. Payments are automatically collected 3-5 days after each clean. If we have difficulty collecting a payment for any reason we require the customer to cover any fees charged to us and any expenses, legal fees incurred in obtaining your payment on an indemnity basis. We also reserve the right to send unpaid accounts to a third party debt collector/solicitor for recovery/legal action. We may assign the debt and all rights without any restriction. Customers booking one of services such as gutter clearing who are not joining our regular schedule are required to pay by the same method in advance. Roof cleaning and moss removal work requires a 10% non-refundable deposit on booking. Any work paid for in advance (in full or by deposit) will be booked into our diary and the customer will be given a date for the work to be carried out.
Confidentiality
All customer information and data is kept on a confidential database and is not discussed or shared with any individual or company, as is required under the terms and conditions of the data protection act.
Photography and filming disclaimer
Please note that we may take photographs and record videos of our team carrying out our services on your property. These may be used for marketing and on our website, social media and other third party publications, we may be associated with. Please let us know if you wish to be exempt from this.
Cancellation
If you should wish to cancel our services you have the right to do so at any time (though we’d be sad to see you go!). This can be done by telephone on 01244 638108 or by email to hello@abbeywindowcleaning.com . Please note that cancelling your direct debit mandate with your bank does not cancel our service, we require to be notified if you wish to cancel. Unless stated otherwise we do not offer one off window cleans, by using our services you agree to a minimum of 3 cleans. If cancelling before 3 cleans have taken place the remaining cleans will be payable.
Damage
Abbey Window Cleaning limited do not accept liability for damage caused by decorative or structural defects at your property such as but not limited to ill-fitting windows, sills, gutters, doors, fascias, conservatory roof panels/trims, incorrectly sealed window units, leaking seals, bleached/sun damaged glass/uPvc, loosely stuck on lead, scratched/chipped windows, decorative bars stuck on glass, flaking paint, rotting wood, broken trickle vents.
We use the best equipment on the market to ensure we deliver excellent results without the risk of causing damage. The brushes attached to our carbon fibre poles are specifically designed for window cleaning by the leading window cleaning manufacturers/suppliers. The brushes are comprised of a plastic headstock with either nylon or natural bristles. We do carry full public and employee liability insurance for up to £5m. In the unlikely event of us needing to make a claim a loss adjuster would be deployed in the first instance. Should they deem the reason for the callout is not due to ourselves or our negligence, any costs/fees incurred would be passed on to the customer. We are proud that we have never made a claim on our insurance since we started trading in 1981. Whilst we’ve never needed to use our insurance policy our customers can rest assured that we’d never be without it!
We cover Chester and most neighbouring boroughs including..
Westminster Park, Curzon Park, Doddleston, Rowton, Waverton, Queens Park, Handbridge, Boughton and Saltney
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